Patient Responsibilities

Please treat all surgery staff with the same respect – we are all just doing our job
Do not ask for information about anyone other than yourself
Tell us of any change of name or address, so that our records are accurate
Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend surgery. Night visits should be for emergencies only – the Doctor On-Call will be at work as usual the next day
Please cancel your appointment if you are unable to attend
Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
Please allow sufficient time for your consultant’s letter, or the results of any tests, to reach us
You will be advised of the usual length of time to wait
Use the tear off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due
Do let us know whenever you feel we have not met our responsibility to you
We would, of course, be pleased to hear when you feel praise is due as well.

Key Information