Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 01482 341423
  • Text Size
    • Increase Text Size
    • Decrease Text Size
    • Reset Text Size
Clifton House Medical Centre Providing NHS services
Providing NHS services
Search
Show Main Menu
  • Home
  • Surgery Times
  • Appointments
  • Home Visit
  • Repeat Medication
  • Register with Practice
  • Contact Us
Show Side Menu
  • Online Access

Key Information

  • Doctors and Staff
  • Surgery Times
  • Clinics
  • Telephone Advice
  • Repeat Prescriptions
  • Forms
  • Patient Participation Group
  • Summary Records
  • Vacancies
  • Practice Charter
  • Patient Responsibilities
  • Practice Responsibilities
  • Patient Confidentiality
  • Complaints Procedure
  • General Data Protection Regulations GDPR May 2018
  • Care Data
  • Acclaim PCN
  • Events
  • Statement of Intent
  • Access to Medical Records Online
  • Named Accountable GP
  • COVID-19
Call 111 - When it is less urgent than 999
  • Live Well
  • Conditions A to Z

BBC Health News

  • Measles holiday warning as cases rise in Europe06 Jun 2025 13:41As the summer holiday season gets going, families are being warned of measles outbreaks in many popular European destinations, with vaccination rates in the UK still far below what experts advise.
  • Growing number of MPs changing their mind on assisted dying06 Jun 2025 05:22At least a dozen MPs who backed the bill or abstained now say they are likely to vote against it.
  • Women warned weight-loss jabs may affect the pill05 Jun 2025 14:25Women should use the most effective contraception to avoid pregnancy while taking 'skinny jabs', the drugs regulator says.
  • Greater awareness behind ADHD surge, study suggests05 Jun 2025 04:56Study found ADHD is not becoming more common, despite a surge in people being diagnosed.
  • Handwritten notes reveal Churchill's penicillin concern ahead of D-Day06 Jun 2025 01:17Handwritten notes show the wartime prime minister's frustration over slow penicillin production.
  • First bacteria we ever meet can keep us out of hospital05 Jun 2025 01:48For the first time, scientists show how our microbiome forms affects the risk of infection.
Contact Us
Home > Complaints Procedure

Complaints Procedure

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our system meets National criteria.

Making A Complaint

If you have a complaint or concern about the service you have received from us, please let us know.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint within 12 months of the incident that caused the problem, or within 12 months of discovering that you have a problem.

Please ask for an appointment with the Reception Team Leader, in order to discuss your concerns. They will make sure that your specific concerns are dealt with promptly and satisfactorily.

Written complaints should be addressed to the Practice Manager Donna Shepherd.

Written Complaints

We will contact you on receipt of your complaint to clarify your concerns, discuss your desired outcomes, how you would like your concern dealing with and during this discussion we will agree a timescale for response. We shall then be in a position to offer you an explanation or a meeting with the people involved. When we look into your concerns, we shall aim to:

  • Find out what went wrong
  • Make it possible for you to discuss the problem with those concerned
  • Make sure you receive an apology where this is appropriate
  • Try and resolve the concern to your satisfaction
  • Identify what we can do to make sure that the problem doesn’t happen again.

Complaining on behalf of someone else

Please note that we keep strictly to the rules of patient confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A consent form signed by the person concerned will be needed unless they are incapable (because of illness) of providing this.

Complaining to NHS Hull

We hope that, if you have a problem, you will use our Practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the local Integrated Care Board, if you feel you cannot raise your complaint with us.

You should contact the PALS Department,Yorkshire and Humber Commissioning Support Tel: 01482 957750 www.nyhcsu.org.uk

You may also like to contact the Independent Complaints Advocacy Service (ICAS) for help. They can be contacted Phone: 01482 880160, and Email: referrals@cloverleaf-advocacy.co.uk 

NHS England email england.contactus@nhs.net Tel 03003112233

If you are unhappy with the outcome of our investigation, the Parliamentary and Health Service Ombudsman is able to look into your concern. Tel: 0345 015 4033 or visit: Making a complaint | Parliamentary and Health Service Ombudsman (PHSO)

Dr G.S. Chauhan
Dr C. Lewis
Dr P. Chawla

Clifton House Medical Centre
263-265 Beverley Road
Hull
HU5 2ST

We are happy to receive comments, compliments, concerns and complaints.

Last Updated 12 Mar 2024

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services
Funeral
Services
Gym/
Health Club
Dance
School

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Social

  • Facebook

Contact

Clifton House Medical Centre

263-265 Beverley Road, Hull, East Yorkshire, HU5 2ST

  • 01482 341423
  • hnyicb-hull.b81054-outsidemail@nhs.net
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services
Funeral
Services
Gym/
Health Club
Dance
School