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Clifton House Medical Centre
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BBC Health News

  • MPs vote to allow health staff to opt out of assisted dying process16 May 2025 16:05The move is among several tweaks to the assisted dying bill which were debated by MPs.
  • Hancock ignored call to test all NHS staff, Covid inquiry hears15 May 2025 19:23Two Nobel prize-winning scientists worried about "asymptomatic transmission" between staff and patients.
  • Overhaul needed to prevent benefit claimants suffering harm, MPs say15 May 2025 01:38MPs say new laws and "deep-rooted cultural change" are needed at the Department for Work and Pensions.
  • GPs split over assisted dying plans, BBC research suggests14 May 2025 01:37GPs are deeply divided over assisted dying with personal beliefs shaping their views, BBC research reveals.
  • For, against, undecided: Three GPs give their views on assisted dying14 May 2025 01:58GPs from different areas of England tell us how they feel about plans to legalise assisted dying.
  • Government has no clear plan for NHS England abolition, say MPs14 May 2025 00:15Cross-party group of MPs say move is causing uncertainty at time when NHS is under huge pressure.
Contact Us

Complaints Procedure

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our system meets National criteria.

Making A Complaint

If you have a complaint or concern about the service you have received from us, please let us know.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint within 12 months of the incident that caused the problem, or within 12 months of discovering that you have a problem.

Please ask for an appointment with the Reception Team Leader, in order to discuss your concerns. They will make sure that your specific concerns are dealt with promptly and satisfactorily.

Written complaints should be addressed to the Practice Manager Donna Shepherd.

Written Complaints

We will contact you on receipt of your complaint to clarify your concerns, discuss your desired outcomes, how you would like your concern dealing with and during this discussion we will agree a timescale for response. We shall then be in a position to offer you an explanation or a meeting with the people involved. When we look into your concerns, we shall aim to:

  • Find out what went wrong
  • Make it possible for you to discuss the problem with those concerned
  • Make sure you receive an apology where this is appropriate
  • Try and resolve the concern to your satisfaction
  • Identify what we can do to make sure that the problem doesn’t happen again.

Complaining on behalf of someone else

Please note that we keep strictly to the rules of patient confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A consent form signed by the person concerned will be needed unless they are incapable (because of illness) of providing this.

Complaining to NHS Hull

We hope that, if you have a problem, you will use our Practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the local Integrated Care Board, if you feel you cannot raise your complaint with us.

You should contact the PALS Department,Yorkshire and Humber Commissioning Support Tel: 01482 957750 www.nyhcsu.org.uk

You may also like to contact the Independent Complaints Advocacy Service (ICAS) for help. They can be contacted Phone: 01482 880160, and Email: referrals@cloverleaf-advocacy.co.uk 

NHS England email england.contactus@nhs.net Tel 03003112233

If you are unhappy with the outcome of our investigation, the Parliamentary and Health Service Ombudsman is able to look into your concern. Tel: 0345 015 4033 or visit: Making a complaint | Parliamentary and Health Service Ombudsman (PHSO)

Dr G.S. Chauhan
Dr C. Lewis
Dr P. Chawla

Clifton House Medical Centre
263-265 Beverley Road
Hull
HU5 2ST

We are happy to receive comments, compliments, concerns and complaints.

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Clifton House Medical Centre

263-265 Beverley Road, Hull, East Yorkshire, HU5 2ST

  • 01482 341423
  • hnyicb-hull.b81054-outsidemail@nhs.net
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